This position does not offer UK Visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application.

This position has a “genuine occupational requirement” under the Sex Discrimination Act 1975. Therefore, we are only able to accept applications from female candidates.

Job Title: Case Manager (Part Delivery)

Location: North West (Penrith and Carlisle) – Hybrid role including session delivery 2 x 12hrs shifts, and 16hrs office-based work at our Carlisle office location (CA03).

Salary: £28.670FTE (Opportunities for overtime may be available)

Contract Type: Permanent, Full Time

Essential Criteria:

• A degree in Psychology, Occupational Therapy, Nursing, NVQ Level 3 in Health & Social Care, or a related field or demonstrable experience supporting vulnerable adults
• Experience supporting adults and children with complex needs
• Competent in delivering personal care and promoting wellbeing
• A naturally positive, person-centered approach that inspires those around you
• Ability to effectively motivate and empower individuals you support
• Excellent communication and conflict management skills
• A full UK driving license and access to your own vehicle

About the Role: As a Case Manager (Part Delivery), you will take a hands-on approach in delivering and overseeing person-centered care and support packages across the North West region.

You’ll manage your own caseload, lead staff teams, and work closely with service users and families. This is a varied role requiring resilience, problem-solving skills, and strong relationship building with a range of stakeholders.

Key Responsibilities:

Support Provision

• Deliver high-quality, person-centered support in homes of the people we support.
• Support packages include a blend of direct support and management
• Contribute to holiday and absence cover where required
• Ensure the safeguarding and wellbeing of the people we support at all times
• Develop and maintain supportive, professional relationships with the people we support and families
• Co-produce individualised support plans and personal goals
• Schedule and manage session rotas, ensuring delivery of funded hours
• Be part of an on-call Rota to provide out-of-hours support
• Report regularly to the Service Manager and Registered Operations Manager on progress, concerns, and developments

Line Management

• Act as line manager to assigned Support Workers
• Lead Rota planning and manage staffing for 24/7 support packages
• Conduct staff supervisions, spot checks, and competency observations
• Provide coaching, guidance, and training to support teams
• Act as a positive role model, promoting professional conduct
• Recruit support staff in partnership with our internal recruitment team
• Ensure teams are trained in individuals’ needs and support protocols

What We’re Looking For:

We’re seeking a confident, compassionate, and adaptable Case Manager who can manage complex situations and lead by example. You’ll thrive when working independently, be calm under pressure, and bring a proactive, solution-focused approach to your work. If you are looking for the next step in your care career – this could be it.

What We Offer

• Fixed Term, full-time contract (36 hours per week)
• 5.6 weeks paid annual leave (increasing with service)
• Company pension scheme
• Enhanced maternity leave (subject to service)
• Retirement package and death in service benefit (subject to service)
• Cash healthcare plan (subject to service)
• Employee Assistance Programme for wellbeing support
• Funded CPD – NVQs, PBS certification, and in-house training
• Paid enhanced DBS check
• £200 colleague referral scheme (T&Cs apply)
• Blue Light Card
• Employee of the Quarter recognition scheme

Who We Are

KEYFORT Group delivers bespoke support for individuals with complex needs, including brain injuries, neurological conditions, learning disabilities, spinal injuries, and mental health needs.
Our person-centered approach ensures we only work with individuals where we can make a real, positive difference.

Our commitment to equality, diversity and inclusion

KEYFORT Group is committed to creating an inclusive and supportive workplace. We actively welcome applications from people of all backgrounds, communities and lived experiences, including those from under-represented groups.

We are committed to making reasonable adjustments throughout our recruitment process and employment, to ensure everyone can perform at their best.

Next Stage
All applications will be assessed against the role requirements. Candidates who are successful at this stage will be invited to share their interview availability. If you have not heard from us within 7 days of the advert closing date, unfortunately on this occasion you have not been successful